Refund policy

Refund & Return Policy

Banknotes Garden

At Banknotes Garden, we sell collectible and numismatic banknotes for collectors worldwide. We want every customer to have a clear and reliable buying experience. By placing an order through our website, you agree to the refund and return terms below.

1. Eligibility for Returns

Because collectible banknotes are paper-based numismatic items, returns are accepted only under limited conditions.

A return request may be accepted if:

  • The item received is significantly different from the product description
  • The wrong item was sent
  • The item arrived with damage caused during delivery
  • There is a verified order fulfillment error

Return requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

Returns may not be accepted for:

  • Items damaged after delivery
  • Items removed from their original protective packaging
  • Items handled, altered, folded, cleaned, marked, or changed after delivery
  • Buyer’s change of mind
  • Delays caused by postal services, customs, or local delivery agencies
  • Items accurately described and shown in product photos

3. Item Condition

All collectible banknotes should be returned in the same condition as received.

Returned items must include:

  • Original protective packaging
  • Order number
  • Clear photos of the item and packaging
  • Tracking information, if returned by post

4. Return Shipping

Unless the return is due to our error, the customer is responsible for return shipping costs.

We recommend using a trackable postal or courier service. Banknotes Garden is not responsible for items lost during return shipping.

5. Refund Approval

Refunds are issued only after the returned item is received and inspected.

If approved, the refund will be processed to the original payment method used for the order.

6. Refund Processing Time

Refund processing times may vary depending on your bank, card provider, PayPal, or payment gateway.

After we process the refund, it may take several business days for the amount to appear in your account.

7. Customs, Duties, and Postal Delays

Customs duties, import taxes, VAT, clearance fees, or local charges are not refundable by Banknotes Garden.

Delivery delays caused by customs authorities, postal services, or local delivery agencies are not considered valid reasons for refund unless the item is officially confirmed as lost.

8. How to Request a Refund or Return

To request a refund or return, please contact us with:

  • Order number
  • Customer name
  • Delivery country
  • Clear photos of the item and packaging
  • Reason for the request

9. Contact Us

For refund and return questions, please contact us:

Banknotes Garden
Email: banknotesgarden@gmail.com
WhatsApp: +94 72 55 93 500 / +94 77 55 93500
Website: www.banknotesgarden.com

Last updated: 10/06/2026