Track Your Order

Banknotes Garden

At Banknotes Garden, we provide order and shipping updates to help customers track their collectible banknote orders. This page explains how customers can track an order after purchase.

1. Order Confirmation

After placing an order, customers will receive an order confirmation email with the order details.

Please check that the following information is correct:

  • Customer name
  • Email address
  • Shipping address
  • Product details
  • Order quantity
  • Payment status

If any information is incorrect, please contact us as soon as possible.

2. Order Processing Time

Orders are usually processed within 2–5 business days after full payment is received and confirmed.

Processing time may vary during weekends, holidays, high order periods, or when additional order verification is required.

3. Shipping Confirmation

Once your order has been packed and shipped, we will send a shipping confirmation email.

Where tracking is available, the email may include:

  • Tracking number
  • Shipping service name
  • Shipment date
  • Tracking link, if available

4. How to Track Your Order

Customers can track their order using the tracking number provided in the shipping confirmation email.

You may be able to check tracking updates through:

  • The postal or courier tracking website
  • Your local postal service website
  • The tracking link provided by Banknotes Garden
  • Customer support, if you need assistance

5. Tracking Updates

Tracking updates may not appear immediately after shipment.

In some cases, tracking information may take 24–72 hours to update after the parcel is accepted by the postal or courier service.

6. International Tracking

For international orders, tracking updates may slow down or pause while the parcel is:

  • In international transit
  • Waiting for customs clearance
  • Being processed by the destination country postal service
  • Waiting for local delivery

This is normal for international delivery and does not always mean the parcel is lost.

7. Customs and Local Delivery

International orders may be delayed by customs inspection, import processing, local postal services, holidays, or delivery service procedures.

Banknotes Garden cannot control customs clearance times or local delivery processing.

Customers may need to contact their local postal or delivery service for final delivery updates.

8. Delayed Orders

If your order is delayed, please check the tracking information first.

If there are no updates for an extended period, you can contact us with your order number and tracking number. We will review the available shipping information and assist where possible.

9. Lost Shipments

A shipment will not be considered lost until the postal or delivery service confirms it as lost, or the reasonable delivery investigation period has passed.

If a parcel is officially confirmed as lost, we will review the case according to our Shipping Policy, Refund & Return Policy, and Damaged / Missing Item Policy.

10. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Banknotes Garden is not responsible for delivery issues caused by:

  • Incorrect address
  • Incomplete address
  • Missing postal code
  • Unavailable recipient
  • Refusal to collect
  • Failure to respond to customs or postal notices

11. Need Help Tracking Your Order?

If you need help, please contact us with:

  • Order number
  • Customer name
  • Email address used for the order
  • Tracking number, if available
  • Delivery country

12. Contact Us

For order tracking questions, please contact us:

Banknotes Garden
Email: banknotesgarden@gmail.com
WhatsApp: + 94 72 55 93 500 / +94 77 55 93 500
Website: www.banknotesgarden.com

Last updated: 10/06/2026