Cancellation Policy

Banknotes Garden

This Cancellation Policy explains when and how customers may request to cancel an order placed with Banknotes Garden.

1. Cancellation Request Time

Customers may request order cancellation before the order has been processed or shipped.

Please contact us as soon as possible after placing your order.

2. Orders Already Shipped

Once an order has been shipped, it cannot be cancelled.

After shipping, the order will be handled according to our Shipping Policy and Refund & Return Policy.

3. How to Request Cancellation

To request cancellation, please contact us with:

  • Order number
  • Customer name
  • Email address used for the order
  • Reason for cancellation

4. Payment Processing Fees

If payment processing fees are charged by third-party payment providers, those fees may not be refundable depending on the payment provider’s rules.

5. Banknotes Garden Right to Cancel

We reserve the right to cancel an order if:

  • Payment is not completed
  • Product is unavailable
  • Shipping is not available to the destination country
  • Order information is incomplete or incorrect
  • Payment verification is not completed
  • The order appears unusual, incorrect, or high risk
  • Local import restrictions may apply

6. Refund After Cancellation

If an order is cancelled before shipment and payment has already been received, an approved refund will be processed to the original payment method.

Refund processing time may vary depending on the bank, card provider, PayPal, or payment gateway.

7. Contact Us

For cancellation questions, please contact us:

Banknotes Garden
Email: banknotesgarden@gmail.com
WhatsApp: + 94 72 55 93 500 / +94 77 55 93 500
Website: www.banknotesgarden.com

Last updated: 10/06/2026